Frequently Asked Questions
What is Heavena Wellness & Spa?
Heavena Wellness & Spa is a luxury Thai massage and spa brand with two locations in Bangkok — one inside Sivatel Hotel near BTS Phloen Chit, and another on the third floor of Ramada Plaza by Wyndham Bangkok Menam Riverside Hotel on Charoen Krung Road. Heavena offers Royal Thai massage, warm oil aromatherapy, deep tissue treatments, and the signature Heavena Massage that blends traditional Thai techniques with aromatherapy oils.
Where are Heavena's spa locations in Bangkok?
Heavena has two branches in Bangkok. The Phloen Chit branch is on the 8th floor of Sivatel Hotel at 53 Witthayu (Wireless) Road, Lumphini, Pathum Wan — a short walk from BTS Phloen Chit. The Riverside branch is on the 3rd floor of Ramada Plaza by Wyndham Bangkok Menam Riverside Hotel, 2074 Charoen Krung Road, in Bang Kho Laem, near Sathorn, Silom, and IconSiam.
What types of massage and spa treatments does Heavena offer?
Heavena's menu features four main massage styles: Royal Thai Massage (acupressure and assisted stretching), Warm Oil Aromatherapy Massage (essential oils on a heated bed), Deep Tissue Massage (intensive muscle work for athletes and chronic tension), and the Heavena Signature Massage (a hybrid of warm oil and Royal Thai). Add-on treatments include Herbal Compress, Body Scrub, and Body Wrap.
What is the Heavena Signature Massage?
The Heavena Signature Massage is our exclusive 90-minute hybrid treatment that blends warm oil aromatherapy with traditional Royal Thai massage techniques. It begins with calming aromatherapy oils on a heated bed, then transitions into Thai stretching and acupressure sequences. It's designed for guests who want the relaxation of oil massage combined with the therapeutic benefits of traditional Thai bodywork — available at both Phloen Chit and Riverside branches.
How long are Heavena's massage sessions?
Most Heavena massages are available in 60, 90, and 120-minute sessions. The Heavena Signature Massage is offered in a single 90-minute format. Add-on treatments like Body Scrub and Body Wrap are 30 minutes each. We recommend 90 minutes for a complete experience and 120 minutes for therapeutic deep-tissue or stretch-focused sessions.
What are Heavena's opening hours?
Both Heavena branches — Phloen Chit and Riverside — are open daily from 11:00 AM to 11:00 PM, including weekends and public holidays. Last booking is generally accepted up to 90 minutes before closing. For 120-minute sessions, we recommend booking before 9:00 PM.
Do I need to book in advance at Heavena?
Advance booking is strongly recommended, especially on weekends, evenings, and holidays. While walk-ins are accepted when therapists are available, booking ahead through LINE (@heavenawellness), phone, or our online contact form guarantees your preferred time and treatment. Same-day bookings are usually possible with a 1-2 hour lead.
How do I book a massage at Heavena Wellness?
You can book at Heavena through three channels: LINE Official Account (@heavenawellness, fastest response), phone (Phloen Chit: 082-801-8000, Riverside: 096-242-8299 or 02-289-9099), or our online contact form at heavenawellness.com/contact-us/. WhatsApp booking is also available for the Riverside branch.
What makes Heavena different from other Bangkok spas?
Heavena combines hotel-tier service standards with culturally authentic Thai massage technique. Both branches operate inside established Bangkok hotels (Sivatel and Ramada Plaza Menam Riverside), giving guests a quieter, more private experience than street-level spas. Our therapists are trained in traditional Royal Thai lineage technique, and our signature treatment blends Thai and oil traditions in a way few Bangkok spas offer.
Is Heavena suitable for couples?
Yes — Heavena welcomes couples and offers shared treatment rooms at both branches by advance request. Side-by-side massage allows couples to enjoy treatments together in a private setting. We recommend booking couple sessions at least 24 hours ahead to secure room availability, especially on weekends, anniversaries, and holidays.
What should I wear or bring for a Thai massage at Heavena?
Heavena provides comfortable spa pants and top for traditional Thai massage. For oil massage and signature treatments, disposable undergarments are provided. You don't need to bring anything — towels, lockers, slippers, and shower facilities are included. Arrive 10-15 minutes before your appointment to change and complete a brief wellness consultation.
What payment methods does Heavena accept?
Heavena accepts cash (Thai Baht), QR PromptPay, Visa, Mastercard, WeChat Pay, and bank transfer. Both branches process payment at the front desk after your treatment.
Does Heavena provide showers, lockers, and changing facilities?
Yes — both Heavena branches provide private changing areas, secure lockers, and shower facilities with toiletries. Guests are welcome to shower before or after their treatment. Hair dryers, mouthwash, and basic amenities are available. We recommend allowing an extra 15-20 minutes if you plan to shower after a longer session.
What languages do Heavena therapists and staff speak?
Heavena's reception staff and senior therapists speak English, Thai, Mandarin Chinese, and Korean. Booking confirmations and consultations can be conducted in any of these four languages. Our website is also available in English, Chinese, and Korean.